In-person employee engagement and interactions that blossomed in the physical environment of an office are being replaced by dispersed team members communicating via a myriad of digital channels and collaboration tools.
Interacting with them requires just a touch of the button and using your webcam or smartphone camera.
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This is critical in deflecting simple requests to busy HR staff and increases employee self-service rates.
This is game-changing for employees that get frustrated trying to manage multiple portals and tools to get what they need.
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The more accessible, seamless, and personalized these interactions are, the better the employee experience.
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