It also seems as if the PureChat customer support team is very knowledgeable and always there to help you with any onboarding and management questions that arise.
When integrating chatbots, you need to make sure that the automated fallback feature is in place.
Sentiment analysis uses artificial intelligence to identify words and phrases from a chat, determining whether the conversation was negative or positive.
Having said that, ClickDesk is one of the best live chat software options for voice and video chatting.
Lucky Orange's powerful combination of live chat plus live website co-browsing lets customer support agents help customers with website issues by seeing the problem exactly as your customer sees it.
That said, some vendors make the user experience more enjoyable than others.
Connect your chatbot and automate parts of your customer interactions.
The targeting capabilities are limited, at least on the free setup.