The Remote Expert Application Server and Media Broker components provide expert-assist functions, including co-browsing and screen sharing, remote control, annotation, content and URL push, and assisted form completion.
Administration Streamlined administration allows managers to perform all contact center administration centrally.
Furthermore, Cisco PCCE allows for the export of reporting data to external data warehouse environments for extended storage and advanced analytics.
Administration Streamlined administration allows managers to perform all contact center administration centrally.
Furthermore, Cisco PCCE allows for the export of reporting data to external data warehouse environments for extended storage and advanced analytics.
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