I'm sorry we haven't delivered on what you expected from us.
Hi Rob, Thanks for taking the time to share all of this detail.
Drift offers a very basic free version for one-person teams, up to 100 contacts.
The software has additional features, such as the ability to create multiple inboxes, add internal notes on each conversations and write saved replies for frequently asked questions.
Plus, reps can receive alerts when a client is browsing their sites.
The chatbot can also engage with visitors even when users are offline.
This review focuses on its live chat solution.
Staff live chat with real people It sounds obvious, but hundreds of companies have installed live chat without actually having any employees to staff it.