Proactive chat - 🧡 Should You Use Proactive Chat?
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Proactive chat in Omnichannel for Dynamics 365 » The CRM Ninja
Initiating a Proactive Chat
What is proactive chat?
What is proactive chat?
Configure proactive chat
How Live Chat Brings More Leads in B2B eCommerce
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While they can navigate around your website and get a good amount of work done on their own, it's still a great idea to say hello.
How to use Proactive Chat Triggers?
You will waste your time and energy interacting with them and the added cost will be losing good prospects, your potential loyal and long-term customers, whom you may drive them away from your website by annoying them with spammy invitations.
Reactive live chat does not take full advantage of the potential of live chat in terms of and though.
Understand that when you set up a proactive live chat on your website, it is supposed to target a specific audience at the right time; one that has spent a considerable amount of time and has been browsing from one page to another.
The answer is simple: it depends on the strategy employed by the salesperson.
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Step 1: On your ProProfs Live Chat dashboard, click Settings.
If your customer statistics suggest that visitors from a certain area have the most potential to buy, then they are the perfect target for proactive chats.