How to Create a Private Channel in IRC: 5 Steps (with Pictures)
OpenSCAP Base
Bug
Bug
New friends list, voice, and chat features
Agents not receiving chat in Omnichannel for Customer Service Issue As an agent, you aren't receiving chat in the Omnichannel for Customer Service app.
When you create a community, you automatically become an owner of the community.
Resolution You must deploy the Unified Service Desk - Omnichannel for Customer Service package again.
Power Virtual Agents bot conversations appear as active on dashboard even after customer has ended chat Issue Conversations for Power Virtual Agents bot cannot be ended in Omnichannel for Customer Service and therefore will be seen as active on the supervisor dashboard even after they have been closed.
When you create a community, you automatically become an owner of the community.
Resolution You must deploy the Unified Service Desk - Omnichannel for Customer Service package again.
Power Virtual Agents bot conversations appear as active on dashboard even after customer has ended chat Issue Conversations for Power Virtual Agents bot cannot be ended in Omnichannel for Customer Service and therefore will be seen as active on the supervisor dashboard even after they have been closed.