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On the other side of the problem, the IT and Operations teams will get a queue of tickets they can organize, prioritize and resolve, instead of a chaotic flow of requests coming in from different sources.
Will Teams work like a develop uphold application like Zendesk? Thank you for your time and patience throughout this issue.
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Connected contact center solutions The following providers offer contact center solutions that are integrated into Teams using one of the Connect, Extend, or Power integration models.
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If you're an organization looking for an integrated contact center solution, see for a list of certified solution providers, and see for a list of providers in the process of certification.
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The combination of Teams and Planner boards can be a powerful thing but for most cases, the abilities are too limited as already mentioned above.