Further more the pillocks running help desk dont answer questions, are rude, refuse to provide support and 6 weeks later I still have no resolution to the issue.
You should receive a call within an hour.
We do not discuss personally identifiable information in public forums such as this one, but can only reiterate that 1TB of space indicates that you are looking for a Dropbox Pro account, not a Dropbox Business account.
Transfer and Share Files All files uploaded to Dropbox can be downloaded to a different or new device, including mobile and desktop.
Make sure that the Dropbox files you are sharing are named appropriately.
If you tend to send some kind of materials or files to your visitors, you can save yourself a lot of time and send them straight from the chat window.
Another strike for getting support.
Unfortunately, second email addresses or even typos are the most common causes for this confusion.